Terms of Service
Last updated: May 2026
Please read these Terms of Service carefully before placing an order or using our website. By accessing harlowlondon.uk or making a purchase, you agree to be bound by these Terms. If you do not agree, please do not use our website.
These Terms comply with the Consumer Rights Act 2015, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, the Electronic Commerce Regulations 2002, the Digital Markets, Competition and Consumers Act 2024 (DMCCA), and all applicable UK consumer protection legislation.
Your statutory rights are not affected by anything contained in these Terms.
1. About Us
Harlow London is an online retailer selling genuine leather footwear to customers in the United Kingdom.
- Trading name: Harlow London
- Website: harlowlondon.uk
- Email: support@harlowlondon.uk
- Country of operation: United Kingdom
Our website is hosted by Shopify Inc. By using our website, you also agree to Shopify's Terms of Service, available at shopify.com/legal/terms.
2. Eligibility
By placing an order with Harlow London, you confirm that:
- You are at least 18 years of age
- You are a consumer purchasing goods for personal, non-commercial use
- You are resident in the United Kingdom
- The information you provide is accurate and complete
If you are purchasing on behalf of a business, these consumer terms do not apply in their entirety. Please contact us to discuss business purchase arrangements.
3. Our Products
We sell genuine leather footwear including loafers, Oxford shoes and Derby shoes. All products are described as accurately as possible on our website, including materials, sizing and care instructions.
Under the Consumer Rights Act 2015, all goods we sell must be:
- Of satisfactory quality — free from defects and meeting reasonable standards
- Fit for purpose — suitable for the use they are intended for
- As described — matching the description and images provided on our website
If a product does not meet these standards, you are entitled to a remedy as set out in our Returns & Refund Policy.
We reserve the right to withdraw any product from sale at any time. Product images are for illustrative purposes; while we make every effort to display colours accurately, we cannot guarantee that your device's display will reflect the exact colour of the product.
4. Pricing & Payment
All prices displayed on our website are in British Pounds Sterling (£) and are inclusive of any applicable VAT where required by law.
We do not use drip pricing. In compliance with the Digital Markets, Competition and Consumers Act 2024, the total price you see — including all charges — is the price you pay. No additional fees will be added at checkout beyond what is shown on the product page.
We accept the following payment methods:
- Credit and debit cards (Visa, Mastercard, American Express)
- PayPal
- Apple Pay / Google Pay (where available)
- Shopify Payments
Payment is taken at the time of order. All payment transactions are processed securely via Shopify Payments or PayPal. We do not store your full card details.
We reserve the right to cancel any order where a pricing error has occurred. In such cases, we will notify you promptly and offer a full refund.
5. Orders & Contract Formation
When you place an order on our website, you are making an offer to purchase goods from us. A binding contract is formed when we send you an order confirmation email.
Your order confirmation will include:
- A summary of the items ordered
- The total price paid
- Your delivery address
- An estimated delivery timeframe
Please check your order confirmation carefully. If there are any errors, contact us immediately at support@harlowlondon.uk.
We reserve the right to refuse or cancel any order at our discretion — for example, where we suspect fraudulent activity, where a product is out of stock, or where an error has occurred in the pricing or description.
6. Delivery
We aim to dispatch all orders within 1–2 business days. Delivery is via Royal Mail Tracked and is free on all UK orders.
Estimated delivery times are 3–7 business days from dispatch. These are estimates only and are not guaranteed.
Under the Consumer Contracts Regulations 2013, if we are unable to deliver within the agreed timeframe, you have the right to cancel your order and receive a full refund.
For full details on delivery, please see our Shipping Policy.
7. Your Right to Cancel (Cooling-Off Period)
Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 calendar days of receiving your goods, for any reason and without giving a justification.
To cancel, notify us in writing within the 14-day period at support@harlowlondon.uk. You then have a further 14 days to return the goods to us.
We will issue a full refund — including the original standard delivery charge — within 14 days of receiving your returned goods or proof of return postage, whichever is earlier.
Return postage costs are your responsibility unless the goods are faulty or not as described.
For full details, please see our Returns & Refund Policy.
8. Faulty or Misdescribed Goods
If your item arrives damaged, is faulty or does not match its description, you are entitled to a remedy under the Consumer Rights Act 2015:
- Within 30 days of delivery: you are entitled to a full refund
- Between 30 days and 6 months: you are entitled to a repair or replacement (or a refund if these are not possible)
- After 6 months: we may ask you to demonstrate the fault was present at the time of purchase
Please contact us at support@harlowlondon.uk with your order number and photographs of the fault. We will arrange a remedy at no cost to you.
9. Prohibited Use
You agree not to use our website for any unlawful purpose or in any way that could damage, disable or impair our website. You must not:
- Use our website to transmit any harmful, fraudulent or malicious content
- Attempt to gain unauthorised access to our systems
- Use automated tools to scrape or copy content from our website
- Infringe upon our intellectual property rights or those of third parties
- Submit false or misleading information during checkout
We reserve the right to restrict or terminate your access to our website if we believe you are in breach of these Terms.
10. Intellectual Property
All content on our website — including text, images, logos, graphics, product descriptions and the "Harlow London" brand name — is the intellectual property of Harlow London or our licensors and is protected by UK copyright and trade mark law.
You may not reproduce, distribute or use any content from our website without our prior written consent, except as permitted by law (for example, for personal non-commercial use).
11. Reviews & User Content
We do not publish fake reviews. In compliance with the Digital Markets, Competition and Consumers Act 2024, all reviews displayed on our website reflect genuine customer experiences. We do not commission, incentivise or manipulate reviews.
If you submit a review or other content to our website, you grant us a non-exclusive licence to use, display and reproduce that content. You confirm that any content you submit is accurate, not defamatory and does not infringe any third-party rights.
12. Limitation of Liability
To the extent permitted by UK law, our liability to you in connection with any order or use of our website is limited to the value of the goods you purchased.
We are not liable for:
- Indirect or consequential losses
- Loss of profit, revenue or data
- Losses arising from events outside our reasonable control (force majeure)
Nothing in these Terms limits our liability for:
- Death or personal injury caused by our negligence
- Fraud or fraudulent misrepresentation
- Any liability that cannot be excluded under the Consumer Rights Act 2015 or other applicable law
Your statutory rights remain fully intact and are not limited by anything in these Terms.
13. Privacy & Data Protection
We take your privacy seriously. How we collect, use and protect your personal data is set out in our Privacy Policy, which forms part of these Terms. By using our website, you consent to the data practices described in our Privacy Policy.
We comply with the UK GDPR and the Data Protection Act 2018.
14. Cookies
Our website uses cookies. By using our website, you acknowledge our use of cookies as described in our Privacy Policy. You can manage your cookie preferences via the cookie banner displayed on your first visit or through your browser settings.
15. Third-Party Links
Our website may contain links to third-party websites. These links are provided for your convenience only. We have no control over the content of those websites and accept no responsibility for them or for any loss or damage that may arise from your use of them.
16. Governing Law & Jurisdiction
These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales, except where you are resident in Scotland or Northern Ireland, in which case you may bring proceedings in the courts of your place of residence.
If you are a consumer, you also retain the right to bring proceedings in the courts of your place of habitual residence within the United Kingdom.
17. Dispute Resolution
If you have a complaint or dispute, please contact us in the first instance at support@harlowlondon.uk. We will do our best to resolve any issue promptly and fairly.
If we are unable to resolve your complaint, you may refer the matter to:
- Citizens Advice consumer helpline: 0808 223 1133 | citizensadvice.org.uk
- Trading Standards via Citizens Advice
- The courts of England and Wales (or Scotland/Northern Ireland where applicable)
18. Changes to These Terms
We reserve the right to update these Terms of Service at any time to reflect changes in our business, technology or applicable law. Material changes will be notified by updating the "Last updated" date at the top of this page.
Your continued use of our website after changes have been published constitutes acceptance of the updated Terms. If you do not agree to the updated Terms, please stop using our website.
19. Contact Us
For any questions regarding these Terms of Service, please contact us:
Email: support@harlowlondon.uk Response time: Within 1–2 business days, Monday to Friday
These Terms of Service are governed by the Consumer Rights Act 2015, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, the Electronic Commerce Regulations 2002, the Digital Markets, Competition and Consumers Act 2024, the UK GDPR, and all other applicable UK consumer protection legislation.